Ecommerce customer account
Also called customer portal
Reviewed by Dasha ShakovVP Marketing, Proton
Updated
What is ecommerce customer account?
An ecommerce customer account is a business customer’s login on a distributor’s website, showing its own prices, orders, invoices and saved lists. It includes order history and open orders, and logged-in buyers can reorder, track shipments and pay invoices without calling anyone.
How it works
One customer account can hold many users with different permissions, such as a purchasing manager who can place orders and a foreman who can only build carts for approval.
Ecommerce customer account example
A contractor’s office manager logs in to download last month’s invoices for the accountant, then reorders the crews’ weekly job-site supplies.
Related terms
- B2B ecommerceB2B ecommerce is selling to business customers online, through a website or app where they can search products, see their own prices and place orders.
- Contract pricingContract pricing is a set of fixed prices agreed with a specific customer for specific items over a set period, after a negotiation, bid, RFP or GPO deal.
- OmnichannelOmnichannel is an approach to selling in which customers can buy through any channel and see the same prices, product information and account history.
- Bill-to and ship-toBill-to and ship-to are the two addresses on a customer order: the bill-to is where the invoice goes, and the ship-to is where the goods are delivered.
